Prescription Drugs -  Frequently Asked Questions

*** Prescription drugs can only be shipped within Canada with a valid and current prescription from a Canadian veterinarian.***

Prescription Medication Ordering Process

Products that require a prescription for purchase will have this icon:  on the product page. Should a prescription item be added to cart, you will be prompted to choose one of the available options to provide us with your prescription during the checkout process. Prescriptions can be submitted by your vet or you can mail in your physical prescription to our mailing address. Once your prescription has been received and verified, your order will be processed and dispatched for shipping.

Please note that the expiry for the medication will be calculated based on the direction of use on the prescription and the amount ordered. 

Prescription Medications

Prescription medications are sold as individual units and not by the bottle. Most medication will be shown as per tablet, per capsule, per dose or per chew tab. This information is shown under Type on the product page.  Please note that prescription items may not be in their original bottles / packaging as shown on their product page. Prescription medications will be contained in pharmacy bottles regardless of the quantity being ordered. 

Pharmacy Dispensing Fee

All prescription drugs are subject to a Pharmacy Dispensing Fee of $9.99 Per Medication, Per Strength (any quantity), per order. 

Example: An order with 90 tablets x Deramaxx 25 mg, 100 tablets x Felimazole 2.5 mg , 600 tablets x Felimazole 5.0 mg would be assessed three (3) $9.99 dispensing fees, for a total of $29.97 in prescription dispensing fees.

Repeats or Refills on Prescriptions

Some long term medications may require repeat prescriptions or otherwise known as refills. A prescription must state the exact number of repeats if it is intended for multiple orders. If the prescription simply states "Repeat" but does not specify how many times it can only be repeated once. Your repeat prescription will be added to your account and can be used until you have reached the total allowance.

Expiry Date of Prescriptions

Prescriptions are typically valid for 12 months from the date of issue unless otherwise explicitly indicated by your veterinarian on the form. Prescriptions must be filled before the expiry in order to be valid. Should you have any questions or concerns regarding the validity of your prescription, please feel free to contact us for assistance. 

Refridgerated Prescription Medications

Refrigerated prescription medications are available through our site and are shipped out using proper shipping materials such as ice packs, insulated mailers and Styrofoam containers. Refrigerated medications are kept in a controlled environment kept beetween 2C to 8C. We encourage our customers to check the refrigerated product(s) upon arrival and place product(s) in proepr storage. For more information regarding shipping, please visit our Shipping & Returns Policy or FAQ page.

Prescription Requirements

PetsDrugMart.ca only accepts prescriptions from licensed Canadian veterinarians. Prescriptions must have the vet's name and contact information shown. It must be dated and be signed by the veterinarian. If any of the mentioned fields are missing, please contact your veterinarian to have them correct the prescriotion. DO NOT WRITE ON A PRESCRIPTION YOURSELF as this will invalidate your prescription. Should you require a prescription templace, we also provide a Prescription Form below that may be filled out by your veterinarian (see below) to ensure we have all relevant information.

All prescriptions will be verified for authenticity. It is an offence to forge or alter a prescription. PetsDrugMart has a zero tolerance policy and all cases of forgery will be reported to the Canadian Office of Controlled Substances.

How To Submit a Prescription

New prescriptions can be submitted to us by veterinarians by fax at 1-866-462-3907, and by email at orders@petsdrugmart.ca. Should you have a physical prescription provided to you by your vet, you can mail the physical prescription along with a note with your contact information to our mailing address below:

         Pets Drug Mart
         Re: Prescriptions Dept.
         1975 Avenue Road
         North York, ON
         M5M 4A3

Should you require a prescription form, you can download it here. Please complete the top portion of the form with your contact information and pet information. Once completed, take it to your veterinarian to complete the bottom portion of the form and ensure that it is dated and signed by the vet. Once completed, your vet can either directly fax us the prescription form or you can mail in the prescription form to us at the above address. Please do not submit copies of the prescription as we require the original prescription to be submitted. 

Please note, should your veterinarian provide you with a prescription, there is no need to complete the prescription form as well. 

Prescriptions On File 

If you have an existing prescription with PetsDrugMart, the prescription files can be accessed under My Profile > My Prescription Files once you are logged into your account.

Any prescriptions submitted to PetsDrugMart.ca will be kept on file for reference. The total authorized quantity (including all repeats / refills) will be shown under Pills. Should you have purchased medication from the prescription, the total quanity purchased will be shown under Pills Used. Should the value of Pills equal to Pills Used, this means that the prescription has been used up and there are no more refills left on file. 

Refills Authorization Requests

Should the prescription file on your account be used up, PetsDrugMart.ca can offer to submit a Refill Authorization Request on your behalf to your vet. Please note this request can only be submitted should you have an existing prescription on file with us. A Refill Authorization Request will be sent to your vet via fax or email and should your vet authorize for a refill for the medication, they are to complete the form and return it back to us at their earliest convenience. 

Should you have requested for us to submit the Refill Authorization Request on your behalf, please contact your vet to notify them of this matter so they can complete and return the form back to us as soon as possible. 

Compound Prescription Medication

At PetsDrugMart, we work with our compounding pharmacy, Canada Chemist to provide compound medications as well. Compound medications are customized medication that are not sold commercially by pharmaceutical companies. Our compounding pharmacist can create compound medications by combining ingredients in specific strength and dosage required by the prescription. Check out our Compound Medication section for exisiting compounds that we offer. If you don't see a specific strength or medication on our site, please feel free to reach out to us by email to inquire about product availability. 

**Note: Compound Medications are final sale products as they are tailored specific to you and your pet's needs. These items are non-refundable once they've been processed for shipment. **